Warranty Policy — Batterynownsw.com.au

Last Updated: 11 July 2026 Business Name: Battery Now NSW Website: Batterynownsw.com.au Services Covered: Online battery & car accessory sales, Mobile Battery Replacement, Mobile Pink Slip, Mobile Mechanic Services

1. Overview

Battery Now NSW provides warranties in accordance with the Australian Consumer Law (ACL). This Warranty Policy explains your rights and the conditions under which warranty claims may be made for products purchased from Batterynownsw.com.au or installed through our mobile services.

2. Manufacturer Warranty (Batteries & Accessories)

Most batteries and car accessories sold by Battery Now NSW include a manufacturer’s warranty, typically ranging from 12 to 36 months, depending on the product.

Manufacturer Warranty Covers:

  • Manufacturing defects
  • Premature failure not caused by misuse
  • Internal faults confirmed through testing

Manufacturer Warranty Does NOT Cover:

  • Incorrect installation (if installed by customer or third party)
  • Physical damage, cracks, or impact damage
  • Overcharging or undercharging
  • Use in non‑approved vehicles or equipment
  • Neglect, corrosion, or improper maintenance
  • Deep discharge caused by leaving lights or accessories on

3. Mobile Battery Replacement Warranty

Batteries installed by our mobile technicians include:

Installation Warranty

  • 12‑month installation workmanship warranty
  • Covers incorrect fitment or installation errors
  • Does not cover battery misuse or vehicle electrical faults

Battery Performance Warranty

If the battery fails due to a manufacturing defect during the warranty period, we will:

  • Test the battery
  • Confirm the fault
  • Replace the battery at no cost (if approved)

If the battery is not faulty, a call‑out fee may apply.

4. Warranty for Car Accessories

Accessories such as chargers, jump starters, mounts, and electrical components include a manufacturer warranty.

Warranty applies only if:

  • The product is used as intended
  • No physical damage has occurred
  • The product has not been modified
  • The fault is confirmed by testing

5. Mobile Mechanic & Pink Slip Services Warranty

Service Warranty

Our mobile mechanic services include a 30‑day workmanship warranty on labour performed.

Service Warranty Does NOT Cover:

  • Wear‑and‑tear items (brakes, tyres, belts, filters)
  • Issues caused by unrelated vehicle faults
  • Diagnostic fees
  • Pink Slip inspection outcomes (pass or fail)
  • Repairs performed by third parties after our service

Pink Slip Inspections

Pink Slip inspections are regulated by NSW law. The inspection fee is non‑refundable, and no warranty applies to inspection outcomes.

6. How to Make a Warranty Claim

To lodge a warranty claim, contact us with:

  • Your name
  • Order number or booking reference
  • Product details
  • Photos or videos of the issue
  • Vehicle details (if battery-related)

Email: support@batterynownsw.com.au Phone: [Insert number] Address: Illawong NSW 2234

We will respond within 1–2 business days.

7. Warranty Testing Process

For battery claims, testing may include:

  • Voltage and load testing
  • Alternator and charging system check
  • Vehicle electrical system inspection

If the battery passes all tests, it is not considered faulty, and a call‑out fee may apply.

If the battery fails testing, it will be replaced under warranty.

8. Remedies Under Australian Consumer Law

You are entitled to a remedy if a product:

  • Is faulty
  • Is unsafe
  • Does not perform as advertised
  • Fails prematurely

Depending on the issue, remedies may include:

  • Repair
  • Replacement
  • Refund
  • Store credit

Major failures may qualify for a full refund. Minor failures may qualify for repair or replacement.

9. Exclusions

Warranty does not apply if:

  • The product has been misused
  • The product was damaged after delivery
  • The battery was drained due to lights/accessories left on
  • The vehicle has electrical faults
  • The product was installed incorrectly by a third party
  • The product was used outside manufacturer specifications

10. Policy Updates

Battery Now NSW may update this Warranty Policy at any time. The latest version will always be available on Batterynownsw.com.au.