Here is your Refund & Returns Policy for Batterynownsw.com.au, fully aligned with the instructions you gave earlier and written to match Australian consumer law and your business model (online battery & car accessory sales + mobile services).

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Refund & Returns Policy — Batterynownsw.com.au

Last Updated: 11 July 2026 Website: Batterynownsw.com.au Business Name: Battery Now NSW Services: Online battery & car accessory sales, Mobile Pink Slip Inspections, Mobile Battery Replacement, Mobile Mechanic Services

1. Overview

Battery Now NSW aims to provide high‑quality products and reliable mobile automotive services. This Refund & Returns Policy explains when refunds, returns, or credits may be issued for purchases made through Batterynownsw.com.au or through our mobile service bookings.

This policy complies with the Australian Consumer Law (ACL).

2. Change of Mind Returns (Online Store Only)

We accept change‑of‑mind returns only for unused items purchased from our online store.

Eligibility Requirements

To qualify for a return or exchange:

  • The item must be unused
  • The item must be in original condition
  • All packaging, labels, and accessories must be intact
  • The return request must be made within 14 days of delivery

Items Not Eligible for Change‑of‑Mind Returns

  • Installed car batteries
  • Electrical items that have been connected or used
  • Custom‑ordered products
  • Items damaged after delivery

If eligible, you may receive:

  • A store credit, or
  • An exchange for another product

Refunds for change‑of‑mind purchases are not offered unless required by law.

3. Faulty, Defective, or Damaged Items

If a product is faulty, damaged, or not functioning as intended, you are entitled to a remedy under Australian Consumer Law.

We may offer:

  • Replacement
  • Repair
  • Refund
  • Store credit

What we require:

  • Proof of purchase
  • Photos or videos showing the fault
  • A description of the issue

If the fault is confirmed, we will cover return shipping costs.

4. Battery Warranty Claims

All batteries sold by Battery Now NSW come with a manufacturer’s warranty.

Warranty does not cover:

  • Incorrect installation
  • Misuse or physical damage
  • Overcharging or undercharging
  • Use in non‑approved vehicles or equipment

Warranty claims require:

  • Proof of purchase
  • Battery test results (performed by our technician or a qualified mechanic)

If the battery is found to be faulty, we will replace it under warranty.

5. Mobile Service Fees (Pink Slip, Battery Replacement, Mechanic Services)

Non‑Refundable Fees

The following fees are non‑refundable once the service has been delivered:

  • Mobile Pink Slip inspection fee
  • Call‑out fees
  • Labour charges
  • Diagnostic fees

If the vehicle fails the Pink Slip inspection

No refund is provided for failed inspections, as the service has been completed.

You may book a free re‑inspection within the allowed NSW timeframe if the required repairs are completed.

If you cancel a booking

  • More than 2 hours before appointment: No cancellation fee
  • Less than 2 hours before appointment: Call‑out fee may still apply
  • Technician already en route: Full call‑out fee applies

6. Incorrect or Damaged Deliveries

If you receive the wrong item or the item arrives damaged:

  • Contact us within 48 hours
  • Provide photos of the item and packaging
  • We will arrange a replacement or return at no cost to you

7. How to Request a Return or Refund

To lodge a return, refund, or warranty claim:

Email: support@batterynownsw.com.au Phone: [Insert number] Address: Illawong NSW 2234

Please include:

  • Your name
  • Order number
  • Photos/videos of the product
  • Reason for return or refund

Our team will respond within 1–2 business days.

8. Shipping Costs for Returns

We cover return shipping when:

  • The item is faulty
  • The wrong item was delivered
  • The item was damaged in transit

Customer covers return shipping when:

  • Returning an unused item due to change of mind
  • Returning an item outside policy conditions

9. Store Credits

Store credits:

  • Are valid for 12 months
  • Can be used on any product
  • Cannot be exchanged for cash

10. Policy Updates

Battery Now NSW may update this Refund & Returns Policy at any time. The latest version will always be available on Batterynownsw.com.au.